Welcome to Rise! This guide is your go-to resource as a Payee. Whether you just received an invitation from your client or you're looking to manage your account, use the sections below to quickly find the right article for your needs.
Want a full platform walkthrough first? Start here: Navigation Guide – Payee Contractor
🚀 Getting Started
New to Rise?
How to Onboard as a Payee on Rise — Step-by-step guide to creating your account and completing onboarding so you can start receiving payments.
First Steps for Payees: What to Do After Onboarding — Accept your client's invitation, understand your workspaces, sign documents, and set up your withdrawal method.
Choosing Your Rise Account Type: Individual vs. Business — Not sure which account type to select? Start here.
Understanding Account Levels on the New Rise — Learn how your Profile and Contractor/Employee workspaces are structured.
What is Rise Pay? — An overview of what Rise does and how the platform works.
Migrating from the old Rise?
The New Rise: Step-by-Step Migration Guide (Payee Edition) — Everything you need to move your account to Rise V2.
🪪 Identity Verification (KYC)
Why Do I Need to Verify My Identity? — Understand why KYC is required before you can receive payments.
What is KYC? Understanding Identity Verification — A full breakdown of the KYC process and how Rise uses it.
Document Requirements — What documents you'll need to complete verification.
Documents Manual Review — What happens if your documents go into manual review and how long it takes.
KYC with No Last Name or Unique Naming Conventions — Guidance for users with non-standard name formats.
Why You Can't Change Your Email or Name After KYC — Explains the policy and what to do if you need a change.
🪙 Your Rise ID
What Is a Rise ID and How to Create One — Learn what a Rise ID is and how to create yours during onboarding.
Introducing RiseID: Your On-Chain Identity — A deeper look at what RiseID means for secure interactions on the platform.
Understanding and Resolving the "Rise ID Revoked" Error — What to do if you see an Invalid Rise ID error.
🧾 Invoices
What is an Invoice? — How invoices work on Rise and when you need to use them.
How to Create and Manage Invoices on the New Rise — Create, send, track, and export your invoices.
How to View and Export Your Payment History | Rise Help Center — See and export your incoming payments and much more
💳 Withdrawals
How to Withdraw Funds from the New Rise — The complete guide to withdrawing to a bank account or crypto wallet.
How to Add a Bank Account for Withdrawals — Link your bank account to receive fiat payments.
How to Add a Crypto Wallet for Withdrawals — Connect MetaMask, Coinbase, or another wallet.
How to Set Up Direct Deposits — Automate your withdrawals so funds are routed to your bank or wallet automatically.
Withdrawal Fees & Minimums — Everything you need to know about fees and processing times.
Global Withdrawal Coverage — Countries and currencies supported for bank withdrawals.
Crypto Tokens — Full list of crypto tokens available as withdrawal options.
Understanding the Bank Verification — Why Rise verifies your bank account and how it works.
Troubleshooting Coinbase Wallet & Crypto Withdrawal Issues — Fix common problems with Coinbase connections and crypto withdrawals.
Failed or Returned Payments: Causes & Fixes — Understand why a payment failed and how to resolve it.
📈 Rise Earn
Getting Started with Rise Earn — Earn passive yield on your Rise balance through our partnership with Aave.
How to Set Up Your Rise Earn Account — Convert your USD balance to USDC and start earning.
How to Redeem Your Funds from Rise Earn — Convert your staked balance back to USD and return it to your Rise balance.
🔐 Security & Account Access
How to Set Up Your Passkey on Rise — Create a passkey during onboarding to securely approve transactions.
How to Reset Your Passkey — Lost your device? Recover your passkey from account settings.
Adding a Mobile Passkey — Link your mobile device for faster, more flexible transaction approvals.
Passkeys FAQ & Troubleshooting — Everything you need to know about passkeys and how to fix common issues.
How to Enable Multi-Factor Authentication (MFA) — Add an extra layer of protection to your account.
Can't Access Your Account Due to MFA Issues? — Steps to regain access if you're locked out.
How to Identify and Report Phishing Emails — Protect yourself from scams targeting Rise users.
How to Deactivate Your Account — The process for closing your Rise account.
Status Page — Check platform uptime and troubleshoot transaction or website errors.
📄 Tax & Compliance
Rise's Tax Reporting Policies and Obligations for Contractors — What you need to know about tax reporting on Rise.
1099 Tax Forms: Eligibility and Distribution — Find out if you're eligible for a Form 1099-NEC and how to get it.
🤝 Still Need Help?
Can't find what you're looking for? Our support team is available via the in-app chat — just click the chat icon in the bottom right corner of your dashboard. We're always happy to help!