At Rise, security and compliance are at the core of our operations. To protect our users and maintain alignment with regulations, we do not allow changes to certain key account details—such as email and name—once a user has completed the Know Your Customer (KYC) verification process. Below, we explain the key reasons behind this.
1. Ensuring Account Integrity and Security
Your email and name are key identifiers for your account. To maintain the highest level of security and prevent unauthorized access, these details cannot be changed after verification. This policy helps us keep your account safe and ensures a consistent user experience.
2. Adhering to Compliance Standards
We follow industry best practices and regulatory requirements that ensure a secure and trustworthy platform for all users. To maintain compliance, certain account details must remain unchanged after verification. This helps us uphold the integrity of our verification process and provide a safe environment for all users.
To know more about what information we collect and how we use it, please visit our Privacy Policy here.
What If You Made a Mistake?
We understand that errors can happen during the KYC process. If you entered incorrect details, please contact our support team, and we will work with you to resolve the issue. Once verification is finalized, changes cannot be made.
If you have any questions or need assistance, feel free to reach out to our Rise support team.