At Rise, security and compliance are at the core of our operations. To protect our users and maintain alignment with regulations, we do not allow changes to certain key account details—such as email and name—once a user has completed the Know Your Customer (KYC) verification process. Below, we explain the key reasons behind this.
1. Ensuring Account Integrity and Security
Your email and name are key identifiers for your account. To maintain the highest level of security and prevent unauthorized access, these details cannot be changed after verification. This policy helps us keep your account safe and ensures a consistent user experience. Unfortunately, it is not currently possible to change the email address associated with an existing Rise account. If you would like to use a different email address, you will need to create a new account and complete the onboarding process for that account.
2. Adhering to Compliance Standards
We follow industry best practices and regulatory requirements that ensure a secure and trustworthy platform for all users. To maintain compliance, certain account details must remain unchanged after verification. This helps us uphold the integrity of our verification process and provide a safe environment for all users.
To know more about what information we collect and how we use it, please visit our Privacy Policy here.
What If You Made a Mistake?
We understand that errors can happen during the KYC process. If you entered an incorrect email address, note that email changes are not possible after verification. Instead, you can create a new Rise account with the desired email address and complete the onboarding process. Contact our support team if you need assistance during the onboarding or account setup process.
If you have any questions or need assistance, feel free to reach out to our Rise support team. They can guide you through onboarding or account setup for new accounts if needed.