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Documents Manual Review

Manual review of identity and proof of address can take up to two business days, but there may be delays due to high demand.

Updated over 11 months ago

Welcome to our platform! We are committed to providing a secure and dependable environment for all our users, whether you are a business partner or a contractor. As part of our onboarding process, we require you to verify your identity, which is essential to maintaining our platform's safety.

To complete the identity verification process, you will need to provide some essential documents. We will use advanced AI technology to verify their authenticity. This process is called KYC, which stands for Know Your Customer and helps us ensure that you are who you claim to be.

Our AI system will quickly review your documents, but in some cases, we may need to conduct manual processing, which involves a more thorough review of your documents to ensure everything is in order. If this happens, it may take up to two business days to complete. This is part of our process to ensure the safety and reliability of our platform.

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