Welcome to our platform! We are committed to providing a secure and dependable environment for all our users, whether you are a business partner or a contractor. As part of our onboarding process, we require you to verify your identity, which is essential for maintaining the safety of our platform.
To complete the identity verification process, you will need to provide some essential documents. We will use advanced AI technology to verify their authenticity. This process is called KYC, which stands for Know Your Customer and helps us ensure that you are who you claim to be.
Our AI system will quickly review your documents, but in some cases, we may need to conduct manual processing, which involves a more thorough review of your documents to ensure everything is in order. If this happens, it may take up to two business days to complete. This is part of our process to ensure the safety and reliability of our platform.
Submissions are reviewed in the order they're received, so if it's been a little while, that's normal, not a sign something's wrong.
Typical timeline: 3–5 business days.
It's common not to hear anything during this window — no update isn't a bad sign, it just means your review hasn't been completed yet. Check back on your onboarding page as it'll update as soon as the verification is complete.