Welcome to our platform! We've designed a comprehensive onboarding process to ensure a secure, trustworthy environment for all users—whether you're a business partner or a contractor. One crucial step in this journey is the "Identity Verification" phase. This step is essential because it helps us verify your identity. During this phase, you'll provide critical documents, and we'll use advanced AI technology to verify your identity. This process, known as KYC (Know Your Customer), involves validating your details.
Overview of Identity Verification Requirements
To complete the identity verification process, you may need to provide additional documentation beyond your primary ID. This could include proof of address or other supporting documents, depending on the specific requirements of the onboarding process. Always refer to the official documentation or onboarding guidelines for detailed requirements.
Identity Verification Process
Selfie Submission
Start by capturing a clear and recent selfie using your smartphone or a webcam connected to your computer. This selfie will be cross-referenced with the documents you provide in the subsequent steps, adding an extra layer of security.
Accepted IDs:
We accept various types of identification documents. These include:
Passport
Driving license
National identity card
Residence permit
Please note that the availability of certain documents may vary depending on your country. During the identity verification process, our system will guide you on the accepted options for your region.
You can either upload your document or submit a photo of it. Please note that your photo identification should be a picture of the physical photo identification document. We cannot accept a picture of a photo or a photo of a specimen as your photo identification. Furthermore, ensure you're in a well-lit space on both sides and that all four corners of the document are visible.
Failure to comply with any of these instructions will delay your verification and may result in rejection.
Additionally, all required verification documents, including your Tax ID, must be issued by the same country to ensure consistency and compliance with local regulations.
Furthermore, incomplete or blurry submissions, as well as photocopies or printed documents, are common reasons for rejection. Always use the original physical document and ensure the photograph is clear with all corners visible.
Common Rejections and Errors
Photocopies or Printed Documents: Printed copies, paper printouts, or photocopies of IDs are not accepted. Always use the original physical document.
Incomplete or Blurry Submissions: Ensure the document is photographed clearly, with all corners visible and details legible.
Smooth Approval Process
Our AI system is diligently reviewing the information you've provided. If, for any reason, your document or selfie requires further examination, our team will manually assess the situation. We may request additional documents if needed. Once your information is verified and accurate, you'll be approved to proceed with onboarding. If you would like more information about manual processing, please look at this article.
Thank you for joining us in a secure and trustworthy community. We're here to help you with anything.