Rise Platform Upgrade
We are excited to announce that your Rise account has been upgraded to our new and improved platform. This upgrade brings a better experience, enhanced security, and new features to help you manage your payments seamlessly.
Your Account
Your account information and history have been carried over to the new platform
You will need to complete a few quick steps to activate your account on your first login
If you were invited to join Rise but had not yet set up your account, your invitation has been carried over — you can now sign up and get started directly on the new platform
Security & Authentication
Rise now uses Passkey for secure payment authorization, replacing the Rise Security Key (RSK)
If you had an active RSK or Web3 wallet, it has been carried over and will continue to work
Setting up a Passkey is quick and adds an extra layer of security to your account
Transaction History
Your full transaction history is available in the Legacy Tab on the new platform
All your past payments and withdrawals are accessible as before
Payments & Withdrawals
Your withdrawal accounts have been carried over
Your withdrawal tier limits remain unchanged
What Do You Need To Do?
Depending on where you were in your account setup, here is what to expect on your first login:
Invited but have not signed up yet — Sign up on the new platform and you will see your invitation from your employer waiting for you
Identity verification not completed — You will be asked to complete identity verification to activate your account
Identity verification completed — You will be asked to set up a Passkey to activate your account
Fully set up with RSK or Web3 wallet — Setting up a Passkey is optional — your existing auth method is ready to use
Web3 wallet connected but never used — Your wallet was not carried over — you will be asked to set up a Passkey instead
For Newly Invited Users
If you received an invitation from your employer to join Rise but had not yet created your account, here is what to expect:
Visit the new Rise platform via the link in your invitation or migration email
Complete the signup process on the new platform
Your employer's invitation will be waiting for you — accept it to get started
Complete identity verification to activate your account
Set up a Passkey to authorize payments securely
If you have any questions or run into any issues after the upgrade, our support team is here to help.
V2
✨New Feature
Bulk Document Download
The Documents tab now supports bulk document management:
Select individual or multiple documents
Use Select All for the current result set
Download selected documents in a single action as a ZIP file
View selection counts and download status directly in the interface
This significantly reduces the effort required to manage and export large document libraries.
Duplicate Payment Detection
To help prevent accidental duplicate payments, the platform now checks for recent payments with matching:
Payer
Payee
Payment amount
Payment timing
When potential duplicates are detected during Batch CSV payments, users are alerted and provided with a downloadable reference file to review and resolve duplicate entries before submission.
🛠️Improvements
Batch Payment CSV Export
Enhanced Batch Payment CSV exports to include all eligible contractors, regardless of team size. Previously, exports could be limited to the first set of returned results.
Payroll Preferences Guidance
Improved the Payroll Preferences experience by providing clearer guidance when required onboarding steps have not yet been completed. Users are now informed before attempting to save settings that depend on completed tax onboarding information.
One-Time Variable Compensation
Applied UI refinements to the One-Time Variable Compensation panel to improve usability and consistency.
🐛 Bug Fixes
Account History
Fixed an issue where search and filter selections persisted when switching between teams, causing confusing blank results. Filters now reset appropriately or remain clearly visible when active.
Pay Statements
Fixed an issue where one-time bonuses were grouped incorrectly within compensation sections, resulting in inaccurate categorization and Year-to-Date calculations on PDF pay statements.
Batch Payments
Improved export reliability and data completeness for contractor payment CSV downloads.