Is this email really from Rise Works?
Security is our top priority. Below is a quick guide to help you verify if an email is genuinely from us and what steps you should take next.
3 Ways to Spot a Phishing Attempt
Phishing is an attempt by scammers to trick you into giving away your sensitive information or login credentials. Here is how you can tell an email is fraudulent:
1. Check the Sender's Address
All official, genuine communications from our team will exclusively come from an email address ending in:
@riseworks.io
If the display name says "Rise" or "Rise Support," but the actual email address is from a generic provider (like @gmail.com) or a slight misspelling of our domain, it is a scam.
2. Look Out for Threats of Account Deactivation
Rise Works will never send you an email threatening to immediately deactivate or freeze your account. Scammers use artificial urgency to make you act out of fear. If an email claims your account will be shut down unless you click a link right away, it is fake.
3. Requests to Cooperate with Third Parties
We will never contact you demanding that you cooperate, share information, or coordinate with an external, third-party platform (for example, "Hola Prime") to maintain access to your Rise account or to receive your next payouts.
What to Do If You Receive a Suspicious Email
If you receive an email that looks suspicious or matches the red flags above:
🚫 Do NOT click any links or download any attachments.
🚫 Do NOT reply to the sender or provide any personal details.
🗑️ Mark it as Spam/Phishing directly in your email provider (like Gmail or Outlook) and delete it.
Want to double-check with us?
If you are ever unsure about the legitimacy of a communication, we are here to help. Take a screenshot of the entire email—making sure the sender's full email address is visible—and send it to our official support team. We will verify it for you right away.
What if I already clicked a link or shared information?
If you accidentally clicked a link, downloaded an attachment, or entered your login credentials on a suspicious page, please take action immediately:
Contact our Support Team immediately so we can help monitor and secure your account.