Recovery Overview: What to Expect
Before following the step-by-step images below, here is a quick breakdown of how the recovery process works and how it affects your account.
1. Initiate Recovery
You’ll have a 6–8 hour window from the start time to receive a code via email, which you can then use to create your new passkey.
2. Complete your KYC
After receiving the code, head back to the RSK reset button to proceed and complete your KYC. Please note that IDs are not accepted as proof of Address. (POA).
For more information on documents, please check: What is KYC? Understanding Identity Verification | Rise Help Center
3. Create your Passkey
Once you submit your KYC for verification, you'll be able to proceed and create a passkey.
⚠️ Important Note: To keep your funds safe, your new Passkey will be temporarily unavailable for payment authorizations during this short review window.
4. Wait for Approval
After you create your passkey, it will undergo a final security verification before the passkey is authorized for use. You'll receive an email notification the moment your Passkey has been authorized for use. This review typically takes 72 business hours or more, depending on the case.
⚠️ Important Note: The passkey replaces the RSK (Rise Security Key Password) and will be your newer and more secure way to verify it's you and authorize actions in your Rise account, such as withdrawals.
Follow these step-by-step instructions to recover your Passkey:
Note: While menu layouts may vary slightly between payer and payee accounts, the recovery steps shown below apply to everyone.
Click your profile Icon in the top right corner
2. Select Security from the left-hand menu
3. Scroll down and click Replace RSK (Rise Security Key), and follow the displayed instructions:
Instructions:
1) On this screen, you can request the recovery code, which will be sent after a security delay of 6 to 8 hours for safety purposes.
2) You'll get an email with a recovery code. Once you have the code, go to your profile settings, navigate to security, recover RSK, and enter the code as shown in the image above.
3) Once you enter the code, the ID Verification screen will appear. This is where you'll be prompted to perform a KYC.
4)You can then start the verification process and follow the requested steps.
Once verification is complete, it’s time to create a new passkey.
⚠️ Important Note: If you encounter any errors or have doubts during this verification, don't hesitate to contact our support team for assistance.
5) Then, you'll create your new Passkey. Please note, you can store your passkey on your current device, in your browser’s password manager, or on a USB flash drive.
Choose the option that works best for you
⚠️ For more information, check: Passkeys FAQ & Troubleshooting | Rise Help Center
6) Once you’ve created your passkey, our team will need to verify and authorize it before it can be used. This process can take up to 72 business hours, depending on the case. You’ll receive a notification when your passkey is ready.
🛑 Important: Check Your Email to Complete Recovery
While the recovery framework is mostly automated, it requires two critical human checkpoints to safeguard your account.
Because of these security checks, you must monitor your email inbox for updates or action items. If you initiate this process and do not follow the instructions in the email, your recovery will stall.
Next Step: Keep an eye on your inbox.
If you haven't received an update or if your status hasn't changed within a reasonable window, please contact our Support team directly.