Important: An ID is not a Proof of Address
A Proof of Address is a separate document from your ID. Passports, driver's licenses, national ID cards, and other identification documents are used to verify your identity, not your address, and cannot be accepted as Proof of Address — even if the document shows your address printed on it.
If you've submitted your ID when asked for a POA, please submit one of the documents listed below instead.
Accepted documents
✅ Accepted Documents
Bank Statements
Credit Card Statements (issued by a bank)
Utility Bills (Gas, Electricity, Water, Landline, or Home Internet)
Active Lease Agreements
Document Requirements
Legal Name & Address: Must clearly show your full legal name and current physical residential address.
Issue Date: Must be issued within the last 60 days with the date clearly visible. (Note: The 60-day rule does not apply to active lease agreements).
Lease Agreements: Must include your full address (including city and ZIP/Postal code).
❌ Unaccepted Documents & Address Restrictions
Identity Documents: Passports, Driver’s Licenses, and National ID Cards are not accepted as proof of address.
P.O. Boxes: We cannot accept P.O. Box addresses. Documents must display a physical residential street address.
Tip
The fastest way to avoid delays is to double-check that your document is a genuine address document — not your ID — and that all four corners, your name, address, and issue date are clearly visible before submitting.
If you're unsure whether a specific document qualifies, feel free to reach out, and we'll be happy to confirm before you submit.