Observation: Critical Distinction: Fiat vs. Crypto
Fiat-to-Fiat: You can swap between any of the 21 supported fiat currencies
The USD/USDC Relationship: You don't need to "convert" USD to USDC. If you choose to withdraw USD to a crypto wallet, the funds will be automatically converted at the time of withdrawal into USDC.
Step-by-Step Conversion
Open the Conversion Tool: Click the Convert button on your Available Balances dashboard and Withdrawal page.
Select Source & Destination: * Choose the currency you want to convert from (Source).
Choose the currency you want to receive in.
Enter Amount: Input the amount you wish to convert. You can click Max to use your entire balance.
Review the Summary: Before confirming, the modal will display:
Platform Fee: A transparent breakdown of the service cost.
Exchange Rate: The real-time rate applied to your transaction.
Final Amount: The exact amount you will receive after all fees.
Supported Fiat Currencies
You can convert between any of these 21 currencies:
AED, AUD, CAD, CHF, CZK, COP, DKK, EUR, GBP, HKD, JPY, MXN, NOK, NZD, PHP, PLN, RON, SEK, SGD, USD, ZAR.
Important Considerations
Wire Instructions: The dropdown menus on wire instruction pages are filtered by your preferences. If you can't find a specific fiat currency, ensure it is enabled in your Configure Currencies menu.
Crypto Stability: While fiat visibility is customizable, cryptocurrency options are typically unaffected by these sidebar filters to ensure you always have access to digital asset tools.
FAQ: Converting Balances
This FAQ addresses the most common questions about converting fiat currencies to digital assets for both workspace administrators and individual payees.
For Payers: Workspace Managers & Admins
Question | Answer |
Which fiat currencies are available for conversion? | You can convert your workspace balances into AED, AUD, CAD, CHF, CZK, COP, DKK, EUR, GBP, HKD, JPY, MXN, NOK, NZD, PHP, PLN, RON, SEK, SGD, USD, ZAR. |
How long does a conversion take to process? | Conversions are processed instantly. Once you click Confirm in the conversion modal, your balances are updated immediately to reflect the new asset. |
Can I see the exchange rate before I commit? | Yes. The conversion modal provides a real-time summary including the current exchange rate, the platform fee, and the exact "Final Amount" you will receive. |
Is there a maximum amount I can convert at once? | The maximum amount is determined by your currently available "Source" balance. You can click the Max button in the conversion tool to automatically input your entire available balance for that currency. |
For Payees: Contractors & Team Members
Question | Answer |
Can I convert my fiat salary into Cryptocurrency? | No, the currency conversion is for FIAT currency only. You can, however, use the crypto withdrawal option to withdraw your funds in crypto. |
How is the final received amount calculated? | We use a transparent formula to ensure you know exactly what you are receiving: |
Why is the exchange rate different from what I see on Google? | Market rates fluctuate second-by-second. The platform provides a real-time rate at the moment of conversion. |
What should I do if a conversion doesn't appear in my balance? | While conversions are typically instant, if you encounter a delay, please contact support. |
I received USD but want to withdraw in EUR. Can I do this directly from the withdrawal page? | No. On the New Rise Platform, you must convert your funds before withdrawing. Use the Convert tool to move funds from your USD balance to your EUR balance. Once the funds appear in your EUR balance, you can proceed to the withdrawal section. |
Why is this different from Rise Legacy? | Unlike the legacy system, the new platform uses a multi-currency wallet. This provides more transparency, allowing you to see the exact exchange rate and fees before moving your money, rather than having it bundled into the withdrawal step. |
I don't see the currency I want to withdraw in the dropdown. | Ensure that the currency is enabled in your Currency Preferences. Click the Configure Currencies button in the sidebar to make it visible. |
Pro-Tips for Successful Conversions
Double-Check the Destination: Before clicking confirm, always verify that the Destination Currency is correct (e.g., ensuring you’ve selected USDC instead of USDT if you have a specific wallet preference).
Balance Availability: You can only convert funds from your "Available Balance." Funds that are still pending or in transit from a bank deposit cannot be converted until they are cleared.